ID: 2507
Advertentie ID: #2507 is toegevoegd aan uw verlanglijst.
Vacancy I Customer Service Representative | Czech | Slov...
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Omschrijving
Bedrijfsomschrijving
A multinational American company specialized in pharmaceutical products. This company values strict procedures and processes due to the essence of the products. Performing well in your job indirectly improves and saves lives.
Please register on our website through "Mijn Unique" and apply directly via the button below. For more information please contact Barbara Antal-Kis (Unique Multilingual) at 010-5032900
Functieomschrijving
An international company in Breda is looking for 3 Customer Service- Front Office Employees:
- Czech
- Slovak
- Native English speaker focusing on Ireland and the UK market.
For the customer service department of a multinational company we are looking for 3 candidates with high potential who are eager and motivated to work in a fast paced work environment.
Responsibilities
Customer Care
Unique first point of contact for customers, affiliates and Local Service
Providers (LSPs).
Call- and mail handling with Customers, affiliates and LSPs.
Develops and maintain good relationships with internal/external
customers (affiliate, physician, pharmacist, wholesaler, hospital,
distributor etc, other ABR departments), and LSPs
Exchanges complex information with customers to solve problems
within Amgens procedures and/or provide ongoing support to ensure
customers are satisfied.
Discusses, accepts, enters and follows up on customer service
complaints.
Identifies & Initiates process improvements to decrease number of
service complaints
Order management
Executes track and trace on daily basis, follows up on delays, and
signs off reports
Executes returns for all order types, credit and debit notes, follows up
timely release
Customer Master Data
Sets-up new customer; Initiates (e-)form, follows-up with affiliate and
the new customer, and performs Customer Master Data entry
Maintains and updates Customer Master Data requests.
Other
Ensures knowledge of GMP/GDP and job related training is up to date.
Handles and resolves service/transport issues (including track & trace)
Provides departmental support upon request
Identifies and initiates process improvements
Functie-eisen
MBO 4 or higher level of education
Education in Economics, Business Administration Supply Chain Management or
related area
Native English speaker or fluent in English and Czech or English and Slovak, both in oral and written communication.
Established knowledge and experience of a range of administrative tasks.
Familiarity with terminology of area supported.
Ability to shift between tasks in a dynamic environment and work within diverse,
international group of people.
Experience in working with automated systems (computer based business systems)
like MS-Office tools.
Customer oriented
Task focused, strong attention to detail
High quality standards with regards to work.
Preferred Requirements
Experience in similar of related disciplinary and/or international environment.
Computer skills and ERP experience.
Experience with order related issue handling in a Supply Chain environment.
Problem solving skills.
Some experience following standard processes and procedures.
Ability to set priorities and timely escalation.
Living in the area of Breda is mandatory to be able to apply for this position.
Because of many applicants only suitable candidates will be informed.
Arbeidsvoorwaarden
A full time position based on 40 hours.
Salary indication is €2500
Start date 23/04/2018
A multinational American company specialized in pharmaceutical products. This company values strict procedures and processes due to the essence of the products. Performing well in your job indirectly improves and saves lives.
Please register on our website through "Mijn Unique" and apply directly via the button below. For more information please contact Barbara Antal-Kis (Unique Multilingual) at 010-5032900
Functieomschrijving
An international company in Breda is looking for 3 Customer Service- Front Office Employees:
- Czech
- Slovak
- Native English speaker focusing on Ireland and the UK market.
For the customer service department of a multinational company we are looking for 3 candidates with high potential who are eager and motivated to work in a fast paced work environment.
Responsibilities
Customer Care
Unique first point of contact for customers, affiliates and Local Service
Providers (LSPs).
Call- and mail handling with Customers, affiliates and LSPs.
Develops and maintain good relationships with internal/external
customers (affiliate, physician, pharmacist, wholesaler, hospital,
distributor etc, other ABR departments), and LSPs
Exchanges complex information with customers to solve problems
within Amgens procedures and/or provide ongoing support to ensure
customers are satisfied.
Discusses, accepts, enters and follows up on customer service
complaints.
Identifies & Initiates process improvements to decrease number of
service complaints
Order management
Executes track and trace on daily basis, follows up on delays, and
signs off reports
Executes returns for all order types, credit and debit notes, follows up
timely release
Customer Master Data
Sets-up new customer; Initiates (e-)form, follows-up with affiliate and
the new customer, and performs Customer Master Data entry
Maintains and updates Customer Master Data requests.
Other
Ensures knowledge of GMP/GDP and job related training is up to date.
Handles and resolves service/transport issues (including track & trace)
Provides departmental support upon request
Identifies and initiates process improvements
Functie-eisen
MBO 4 or higher level of education
Education in Economics, Business Administration Supply Chain Management or
related area
Native English speaker or fluent in English and Czech or English and Slovak, both in oral and written communication.
Established knowledge and experience of a range of administrative tasks.
Familiarity with terminology of area supported.
Ability to shift between tasks in a dynamic environment and work within diverse,
international group of people.
Experience in working with automated systems (computer based business systems)
like MS-Office tools.
Customer oriented
Task focused, strong attention to detail
High quality standards with regards to work.
Preferred Requirements
Experience in similar of related disciplinary and/or international environment.
Computer skills and ERP experience.
Experience with order related issue handling in a Supply Chain environment.
Problem solving skills.
Some experience following standard processes and procedures.
Ability to set priorities and timely escalation.
Living in the area of Breda is mandatory to be able to apply for this position.
Because of many applicants only suitable candidates will be informed.
Arbeidsvoorwaarden
A full time position based on 40 hours.
Salary indication is €2500
Start date 23/04/2018